![]() ![]() You will need to enter your PIN, cashier’s are not allowed to enter the PIN for a participant. If the magnetic strip is damaged, ask the cashier if they can manually enter your card’s number.Swiping your WIC EBT card a second time is sometimes all that is needed.You may return to that store location at a later time OR you may go to a different WIC-approved store to shop. What happens if the store’s WIC EBT equipment is not working? If you want someone else to shop for you, contact your WIC Clinic Staff and ask them about adding a Proxy. What if I need someone else to do my WIC shopping for me? Keep your card clean, safe and away from hot places, like direct sunlight and DO NOT bend.Sign your name on the back of your card.NEVER tell your Personal Identification Number (PIN) to anyone other than your designated proxy.NOTE: If you don’t call to deactivate and benefits are used, they cannot be restored. As soon as you realize your EBT card is lost/stolen, call your clinic immediately so they can deactivate the card this will prevent your benefits from being used by an unauthorized person. If your card is lost or stolen, it can be replaced at your clinic. After the fourth try, you will need to call your clinic to unlock your pin or you won’t be able to use your card until 12:01 am the next day. If you enter the wrong PIN, you will have three more chances to enter the correct number. ![]() What if I enter the wrong PIN at the grocery store? What if I forget my PIN, want a new PIN or someone finds out my PIN?Ĭall EBT Customer Service at 1-84 to choose a new PIN. ![]() Choose four numbers that are easy for you to remember. Your card WILL NOT work until you call the EBT Customer Service number and activate your card and set a PIN. Your PIN is a four-digit secret code that allows you to use your Nevada WIC EBT Card at the grocery store. What is a PIN (Personal Identification Number)? Always make sure your address is correct. What if I plan to move or change my address? You will need to contact your WIC Clinic to discuss any possible changes to your food benefits. What happens if I need to change my WIC food benefits?
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